Apple Support College Program At Home Advisor - University of San Francisco

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About the position

The Apple Support College Program At Home Advisor role is designed for individuals who are passionate about technology and customer service. As a College Advisor, you will be the first point of contact for customers seeking assistance with Apple products. Your role will involve providing world-class customer service, troubleshooting technical issues, and ensuring a positive customer experience. This position emphasizes the importance of diversity, creativity, and innovation in delivering exceptional support to customers.

Responsibilities

  • Engage with customers to provide technical support and troubleshooting for Apple products.
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  • Listen to customer concerns and provide tailored solutions with patience and clarity.
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  • Utilize documented troubleshooting flows to resolve customer issues effectively.
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  • Deliver an incredible customer experience by being the friendly voice of Apple.
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  • Support a diverse range of Apple products including iPhones, iPads, MacBooks, and iMacs.

Requirements

  • Strong problem-solving skills and ability to connect with others.
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  • Technical expertise in Apple products and services.
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  • Excellent communication skills, both verbal and written.
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  • Ability to work independently and as part of a team.

Nice-to-haves

  • Experience in customer service or technical support roles.
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  • Familiarity with Apple products and services.

Benefits

  • Comprehensive medical and dental coverage.
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  • Retirement benefits including 401k.
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  • Employee stock purchase plan with discounted stock options.
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  • Reimbursement for certain educational expenses, including tuition.
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  • Access to discounted products and free services.
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