Customer Service Account Associate - Springfield Call Center

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About the position

Responsibilities

  • Provide effective and timely resolution of various customer inquiries and concerns.
  • Build customer dedication and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
  • Deliver outstanding customer service using resource documentation for reference and the automated and training tools provided.
  • Meet department efficiency and quality standards.
  • Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
  • Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and proficiencies needed for the Expert role.

Requirements

  • High School Diploma/GED (Required)
  • 6 months customer service experience preferred
  • Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
  • Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States

Benefits

  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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