<h2>Summary</h2> <p>We are seeking motivated individuals to join our Institutional Services groups. The ideal candidate will possess strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and identify opportunities for technology-based improvements. You will resolve routine and complex client service issues efficiently and courteously, covering trading platforms, cash and account functions, product details, and settlements. This role involves coordinating with other departments and external entities to address client needs, primarily through phone, email, or chat, requiring a deviation from standard procedures when necessary. A Bachelor's or advanced degree is required. Experience in financial services is preferred but not essential.</p> <br /> <h4>Must Have</h4> <ul> <li>Bachelor's or advanced degree</li><li>Strong verbal and written communication skills</li><li>Resolve client service issues</li><li>Troubleshoot and explain complex subjects</li> </ul> <br /> <h4>Good To Have</h4> <ul> <li>Experience in financial services</li><li>In-depth understanding of financial instruments</li><li>Working knowledge of exchange operations and regulations</li><li>Multi-language skills</li> </ul> <br /> <h4>Perks</h4> <ul> <li>Competitive salary, annual performance-based bonus and stock grant</li><li>401(k) with company match</li><li>Medical, dental, and vision benefits</li><li>Company paid medical healthcare premium</li><li>Wellness screenings and assessments</li><li>Health coaches and counseling services</li><li>Paid time off and generous parental leave</li><li>Daily company lunch allowance</li><li>Fully stocked kitchen</li><li>Corporate events</li><li>Education reimbursement</li><li>Modern offices with multi-monitor setups</li> </ul> <div><p></p> <h3>Company Overview</h3> <p>Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p> <p>IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p> <p>Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p> <p></p></div><div><div class="card-header"> <h4 class="section-title">Job Summary</h4> </div> <div class="rendered-text ql-editor"> <h4 class="section-title">We are seeking several motivated individual to join our Institutional Services groups. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.</h4> <div class="card-block"> <p>The successful candidate will be motivated, have strong initiative, analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.</p> </div> <p><strong><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">Essential Duties and Responsibilities</span></strong></p> </div> <ul> <li>Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.</li> <li>Client inquiries typically encompass a broad array of themes including: <ul> <li>Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools;</li> <li>Cash deposit and withdrawal activity, position transfers, and account administrative functions.</li> <li>Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic;</li> <li>Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.</li> <li>Margin calculations; Commission structure, interest, and fee.</li> </ul> </li> <li>Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.</li> <li>Customer service is the primary function where calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions.<br><br></li> </ul> <div class="card-header"> <h4 class="section-title">Qualifications</h4> </div> <ul> <li>Experience in financial services position (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required.</li> <li>Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat.</li> <li>In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, and fixed income.</li> <li>Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.</li> <li>Multi-language skills an advantage.</li> </ul> <h4>Requirements</h4> <div id="1626796754564" class="card mb-3"> <div class="card-header"> <ul> <li>Bachelor’s or advanced degree is required.<br><br></li> </ul> <p><strong>Company Benefits & Perks</strong></p> <ul> <li>Competitive salary, annual performance-based bonus and stock grant</li> <li>Retirement plan 401(k) with a competitive company match</li> <li>Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.</li> <li>Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)</li> <li>Paid time off and a generous parental leave policy</li> <li>Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack</li> <li>Corporate events, including team outings, dinners, volunteer activities and company sports teams</li> <li>Education reimbursement and learning opportunities</li> <li>Modern offices with multi-monitor setups</li> </ul> </div> </div> <h6>#LI-NB1</h6> <div> </div> <p> </p>