Full Time Spa Manager for a Health Club in USA - United States .

June 1, 2026

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You must be permitted to work in this country. Minimum experience required: over 2 years. Salary: $65,000-75,000 (US) Location: New York, US Essential Qualifications: Degree Start date: Immediately Details Come Join a Great Team! We are a full-service amenity management, consulting, technology, and sta... Come Join a Great Team! We are a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community – within cities, neighborhoods, and buildings. SPA & AMENITY MANAGER OPPORTUNITY! Starting salary of $65-75k annually, based on experience, with full health benefits packages, paid time off, paid sick time, commuter benefits, and more! What Sets You Apart For This Opportunity You must have a strong background in the spa industry and massage therapy, embodying the entrepreneurial drive needed to expand and elevate our massage services across our entire portfolio. Your proactive and self-motivated nature shines through your readiness to identify and capitalize on business development and service enhancement opportunities. Your ability to build a client book and your capability to fuel a referral-based business demonstrates your influence and networking skills in the industry. You are preferably a licensed massage therapist or esthetician, and your proficiency in delivering high-quality services is a significant asset. Your Mission As Spa & Amenity Manager Deliver amazing customer service by having a hospitality-focused, customer-first mindset. Manage the on-site spa, maintain the area, and work with residents to schedule appointments. Supervise and manage spa, front desk, fitness, concierge, pool, package room, and porter team members. Onboard and train team members, and provide ongoing coaching and proactive feedback. Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales. Coach team members to understand and market the application. Promote and sell amenity memberships, fitness packages, event tickets, and services on the app. Ensure all health and safety procedures are adhered to according to law. Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property. Be the face of URBN Playground for all customer questions, concerns and needs. You’re Good At Interacting with people Getting things done Negotiating with and managing people to get things done Scheduling and sending important reminders Using proprietary technology systems and software Customer service and proactive hospitality Promoting services and partnerships Creating and managing budgets Noticing the little details and taking action to improve Using sound judgment to make decisions independently Dealing with challenging situations and responding to emergencies Being accountable and taking responsibility Handling phone calls and emails in a professional and efficient manner Building relationships with and coaching team members to maintain smooth operations You Need A college degree, or equivalent related work experience Several years work experience in spa, amenity management, or hospitality industries, or similar Be able to obtain CPR and First Aid certification within three months of employment Prior experience in managing people and work schedules Massage Therapy certification is strongly preferred A great sense of humor and sense of fun! Brownie Points For Prior experience in marketing or sales-related jobs Familiar with property manager software Fitness, pool, or hotel-related certification Additional Language Skills Come join a great team with a great company mission!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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