Guest Services Representative

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About the position

Responsibilities

  • Receives and confirms room reservations by letter, telephone, email, or personal contact.
  • Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
  • Ensures that only authorized patrons use government-sponsored quarters.
  • Calculates and posts charges to patrons' accounts and balances totals with control records.
  • Accepts payment, makes change, and presents departing guests checkout statements.
  • Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
  • Maintains current checkout list. Maintains and sells sundry sales items to patrons.
  • Maintains a professional appearance and demeanor at all times.
  • Ensures required information is received from guest and entered into guest folio.
  • Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.
  • Records and notifies appropriate person/organization of maintenance problems reported by guests.
  • Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly.
  • Maintains the lost and found program.
  • Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements

  • This position requires the incumbent to complete a background investigation with favorable results.
  • Must meet state and legal age requirement for sale of alcoholic beverages.
  • This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
  • Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
  • Experience demonstrating the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
  • Must be able to read, speak, and write English.

Benefits

  • Eligible for use of the fitness center, lodging, and many other NAF activities.
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