This position is Perfect for Someone that Enjoys a Mix of Operations and Hospitality. Customer Engagement is a big part of this and translating Customer Feedback into Maintenance Priorities and Future Projects is a significant part of the Position.

Work Experience:

Ideal experience would be a person in the Hotel or Hospitality Industry 2-3 years and/or working for a similar style operation.

Resort Description:

Currently the Resort offers 24 cabin/homes for short term rental to guests that accommodate from 4 to 16 people. The cabins are situated in the woods and offer a relaxed environment. There is an office/cabin store, recreation building (coin operated games and a pool table), swimming pool, volleyball court (sand), horseshoes and corn hole games. There is also a walking trail that goes to the Lake.

Reservations are booked through the Peak Season with Weekends at 100% and Weekdays around 60-80%.

Non-Peak season sees a drastic reduction in weekdays but, continues a high occupancy on weekends. Our winter discount season is mostly weekend oriented with a few mid-week bookings. We also have specific groups that may book with Fisherman in the Spring, Hunters in the Fall and Reunions during Peak/Non Peak Seasons.

Job Description/Responsibilities:

Housekeeping at Primary Role and Assistant Property Manager Helping Coordinate The Following Items:

• Employee Scheduling and Management and Weekend Coverage
• Reservation management (Internal System and Online Booking Services)
• Customer service
• Manage social media (Facebook, Instagram, Twitter etc.)
• Inventory and ordering of supplies and products
• Housekeeping Check Outs and Check Ins
• Maintenance preparation for all Check Ins, Priority focus on Repairs and Improvements and Help in planning larger projects
• Facility checks for consistent cleanliness of the Cabins and Grounds (5 Star Expectation)
• Grounds care- Coordination/Priority for Maintenance as needed
• Office/Store- Leadership and Hands On
• Customer Feedback and Improvement Planning
• Staff training

• Manage laundry activity

• Recruiting employees and staff: primarily for seasonal roles. The Owners will work with the manager to develop full time positions and fill those working together. Resort is Fully Staffed with an Experienced Team and Only needs a Leader to Complete the Team.

-Additionally, as the candidate grows with the organization, they may pick up responsibilities for cabin pricing, vendor management, accounts payable etc., as the Owners see a need and capability within the Manager.

Marketing will be an area the Assistant Property Manager can develop ideas and plans and work with the Property Manager on appropriate ideas to improve occupancy rates.

Qualifications/Requirements

• Computer capability in Excel, Word and ability to learn and use other systems such as Reservation Software etc., is necessary.
• Must be able to communicate and professionally represent the Resort with all stakeholders, customers, suppliers, contractors, and employees.
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Work hours consist of days, evenings, weekends, and holidays. May work extended hours during holiday and peak seasons.
• Work with minimal supervision and be able to work across function to support employees when they need assistance and to quickly analyze when outside support is required

Competencies:

Communication

The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others. Keeping the staff up to date on planned activities, projects and occupancy plans.

Organization: Uses time efficiently by prioritizing and planning work activities

Integrity and Respect: Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles

Teamwork: Shares key information with others involved in a project or effort, works with the team to accomplish objectives. This also requires the leader to communicate changes and plans with enthusiasm and rationale to keep the team engage.

Strong Work Ethic: This position has extreme demands during times, especially in peak season but, also lower levels of reactionary demand during slower times. This requires a self- motivated planning type individual.

Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed

Accountability: Takes personal responsibility and ownership for adhering to established processes and takes pride in the condition and services provided at the Resort.

Customer Service

The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.

Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.

Summary:

We are Hands-On Owners that will be on the property regularly but, want to be in a support role and not daily operations. We would like a Manager, that is comfortable in this environment and works with confidence in sharing ideas and making proposals to improve and/or resolve issues.

The person must be flexible and professional in their approach and we need to create an enthusiastic and fun environment for our employees. We want to have this role also coach employees on their engagement behavior with customers to insure a Positive and Professional experience throughout the property.

Pay and Benefits will be appropriate for the experience level of the candidate and the size of the operation.

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance

Ability to Commute:

• Eckerty, IN Preferred)

Work Location: In person