<h2>Who We Are</h2><p>AmpiFire is a software-powered content marketing and distribution platform built for serious growth-stage businesses.</p><p>We help 7–8 figure brands build compounding organic authority, and we're not just a software company.</p><p>We're a software-enabled agency that pairs cutting-edge tooling with hands-on strategic execution.</p><p>We're a lean, high-output team. We don't do average.</p><p>If you're looking for a place to coast, this isn't it. If you want a place where your work visibly moves the needle and the people around you push you to be better, keep reading.</p><figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/2aa08fc6-1297-461c-b8aa-c659f7a16cce/original.jpeg" alt="" title="" data-alignment="left"></figure><h2><strong>About the Role</strong></h2><p>As a Key Account Manager, you will be responsible for managing our most valuable client relationships, driving customer satisfaction and retention, and identifying opportunities for account growth and expansion.</p><p>Here are a few of your future responsibilities:</p><p><strong>🤝 Relationship Management: </strong>Proactively nurture and deepen relationships with key clients, becoming their trusted advisor and primary point of contact for all their AmpiFire needs</p><p><strong>🎯 Success Planning: </strong>Develop and implement tailored success plans for each key account, ensuring clients achieve their goals and maximize their ROI with our platform</p><p><strong>📈 Retention & Expansion:</strong> Identify opportunities for account growth, upselling, and cross-selling while maintaining high retention rates among your portfolio of accounts</p><p><strong>📊 Performance Monitoring: </strong>Regularly review account health metrics, usage patterns, and satisfaction scores to proactively address potential issues before they impact retention</p><p><strong>🔄 Collaboration: </strong>Work closely with other departments including sales, product, and marketing to ensure seamless client experiences and advocate for client needs internally</p><p><span>💡 <strong>Strategic Guidance: </strong></span>Assist our small business and agency customers with one time strategy calls to get them set on the right path to success</p><p>Your work will have a direct impact on the growth of our business and help more small businesses succeed in their markets.</p><p>So what's in it for you? Why would you want to join us?</p><h2><strong>6 Reasons to Join AmpiFire as a Key Account Manager</strong></h2><h3><strong>1. Advance Your Customer Success Career</strong></h3><p>This role provides the perfect next step for an experienced Customer Success professional. You'll utilize your existing skills while gaining new expertise in a supportive environment where your continued growth is prioritized, setting you up for long-term success as you advance in your customer success career.</p><h3><strong>2. You Thrive in a Dynamic, Scrappy Environment</strong></h3><p>We’re building something big... but we'll be honest we’re not 100% polished, and our processes aren’t perfect (YET! By the time you read this, we'll have already improved several things).<br><br>What we do have is a product that works, a tight-knit team of all-stars, and leadership that has your back every step of the way.<br><br>If you thrive in fast-moving, high-impact environments, enjoy solving problems with a thorough, thoughtful approach and want to see your work create real results, this is the place for you.</p><h3><strong>3. Long-Term Over Short-Term</strong></h3><p>We've been bootstrapped since day 1, and we're not seeking outside funding.</p><p>For us, smart growth and happy clients will always beat flash-in-the-pan metrics investors often care about.</p><p>Our company is built on what we truly believe is the right thing to do in the long term. If that's how you think too, you'll feel at home here.</p><h3><strong>4. Work Remotely and Set Your Own Schedule</strong></h3><p>We've been firm believers in remote-first teams since our start. Why sit in traffic or a noisy office when you can work just as effectively from anywhere in the world?</p><p>While our team is distributed globally, our clients are primarily based in North America. This role requires working hours that align with the EST/PST time zones to effectively serve our client base and ensure timely communication</p><h3><strong>5. We're Just the Right Size</strong></h3><p>At just 60 employees, we're not so big that your contribution gets lost in the shuffle. We all take ownership of our work and things never get stale.</p><p>At the same time, we're not so small that we don't have enough momentum. </p><p>You'll always have plenty of support at your disposal, and you'll be joining a team with proven success.</p><h3><strong>6. Strong Company Culture</strong></h3><p>Our culture is built on transparency, collaboration, and continuous growth. </p><p>We celebrate wins together and support each other through challenges. </p><p>You'll be part of a team that values your input and invests in your development.</p><h2><strong>What We Expect From You</strong></h2><ul><li><p>You have at least 2 years of experience in Customer Success or Account Management, preferably in the SaaS industry or B2B environment</p><ul><li><p>MAJOR BONUS: You have experience in the DTC e-commerce industry (7-8+ Figure DTC E-Comm brands are our ideal client profiles)</p></li></ul></li><li><p>You have a solid understanding of content marketing concepts and can speak knowledgeably about these topics with clients</p></li><li><p>You have a proven track record of maintaining high retention rates and growing existing accounts</p></li><li><p>You possess C2 English proficiency (proficient/mastery level) in both written and verbal communication</p></li><li><p>You are customer-obsessed with the ability to listen, build strong relationships, and address client concerns proactively</p></li><li><p>You have a data-driven approach to account management and can use CRM tools effectively</p></li><li><p>You are a self-starter with an entrepreneurial attitude who can work independently while contributing to team goals</p></li><li><p>You are available to work core business hours in the EST (US/Canada) timezone</p></li></ul><h2>Compensation</h2><p>The compensation for this role includes a competitive base salary of up to <strong>$60,000 USD annually </strong>($82,000 CAD)<strong>; </strong>commensurate with experience and qualifications. Plus, uncapped performance bonuses based on account growth / upsells.</p><p>This is a fully-remote contract position, you can work from anywhere! </p><p>However, we are ideally looking for a candidate whose core work hours are during PST & EST time to match our client base.</p><h2><strong>Our Hiring Process: What to Expect</strong></h2><p>We've designed our hiring process to be thorough yet efficient, giving both you and our team the opportunity to determine if we're the right fit for each other. </p><p>Total time commitment is under 5 hours and decisions are typically made well within 30 days from the time you submit your application to the point an offer is put forward. </p><p>In some instances we may revise this process, but only if absolutely necessary to make sure we are a good fit for each other.</p><ol><li><p>Application stage: Answer simple questions, including a simple intro video.</p></li><li><p>Assessment stage: Complete a simple assignment to help us see how you think!</p></li><li><p>Interview stages:</p><ol><li><p>1st interview with Billy (Head of Customer Success)</p></li><li><p>2nd interview with Chris (CEO)</p></li><li><p>Job offer sent to candidate to join the team</p></li></ol></li></ol><p>If this sounds like you, we'd love to hear from you. Apply today and start your journey with AmpiFire!</p><figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://media4.giphy.com/media/v1.Y2lkPWI3ZDgxNDY0MnZ5eTE4NGIxdDY2dHZ4YnNuNWt1aDloejBldDB2dXN3d2MxZjRueCZlcD12MV9naWZzX3NlYXJjaCZjdD1n/1MTLxzwvOnvmE/giphy.gif" alt="" title="" data-alignment="left"></figure><hr><p><em>Due to the high volume of applications we receive, we are only able to provide individual feedback to candidates who progress beyond the initial screening stage.</em><br></p>