Luxury Director of Hotel Operations

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Are you a polished, emotionally intelligent leader ready to shape the future of luxury hospitality? Our client in San Antonio is seeking a Director of Luxury Hotel Operations to lead with grace, precision, and purpose. This is a rare opportunity to build a legacy at a Forbes 5-Star-caliber destination where every detail matters and every guest experience is curated to perfection.


As the Director of Luxury Hotel Operations, you will be the heartbeat of the property—a hands-on, highly visible leader who ensures every touchpoint reflects the highest standards of luxury. You will champion a culture of intuitive service, emotional intelligence, and anticipatory hospitality, ensuring that every guest feels seen, known, and valued.


Compensation & Benefits:

  • Executive Committee Bonus Plan (up to 30% of annual salary)
  • Company-paid short-term and long-term disability
  • Medical, dental, and vision insurance
  • 401K with employer match
  • Partner hotel travel discounts
  • Paid Time Off (PTO)
  • Complimentary daily meal
  • Referral Bonus Incentives
  • Team Member Assistance Program

Key Responsibilities:

  • Be a visible, engaged leader who connects authentically with guests and team members.
  • Nights and weekends are Non-negotiable as a key leader of the Exec Team.
  • Train and empower staff to deliver personalized, intuitive service—remembering names, preferences, and special requests.
  • Create a workplace where team members feel motivated, valued, and proud to deliver exceptional service.
  • Oversee all hotel operations with precision, from financial performance and budgeting to guest satisfaction and brand alignment.
  • Ensure every detail—from turndown service to landscaping—reflects the highest standards of polish and quality.
  • Recruit and retain emotionally intelligent professionals who embody the spirit of luxury hospitality.
  • Personally oversee VIP stays and high-level requests, ensuring every detail is flawlessly executed.
  • Uphold and enhance the hotel’s reputation as a premier luxury destination through strategic marketing, community engagement, and guest personalization.

Qualifications:

  • Minimum of 10 years of hotel experience, including 7 years in a leadership role
  • Proven success in a Forbes 5-Star property (required)
  • Four-year college degree (preferred)
  • Exceptional communication skills—polished, professional, and empathetic
  • A sharp eye for detail and a profound understanding of luxury standards
  • Ability to lead with emotional intelligence, resolve conflicts gracefully, and inspire excellence
  • Financial acumen with the ability to balance cost control and uncompromising quality
  • Passion for creating unforgettable guest experiences
  JOB ID: 174269 #post

Ed Gromacki

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