Medical Support Assistant

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Jamison Professional Services, Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant (MSA).

DESCRIPTION OF SERVICES:

The Medical Support Assistant is the responsible for the performance and coordination of admissions, reception, scheduling, patient travel processing, customer service operations, and administrative support activities.

All employees assigned to this contract must comply with applicable federal and state infectious disease control requirements, including required screenings, vaccinations, training, and documentation related to workplace and healthcare safety standards. Compliance with OSHA and healthcare facility regulations may be required based on job duties and work location.

Hourly Rate:$22.48 + Benefits

Responsibilities:

Medical Support Assistant (MSA) must perform the following duties:

Customer Service: Position requires direct contact in-person and by phone with patients, physicians, nurses, and other staff and visitors. Many challenging issues arise related to missing information, waiting times, lost appointments, tight schedules and the MSA is the person who must be the liaison between the patient and the clinical staff to resolve situations. In addition, many of the patients and families are not from the local area and this sometimes creates additional anxiety.

It is extremely important that the contract personnel maintain a consistent high level of customer service and convey understanding, responsiveness, care, and compassion.

Patient appointment Activities: Processes patient upon presenting for appointment in accordance with department guidelines. Notifies appropriate care provider of patient arrival. Monitors wait time and intervenes appropriately.

Reception Activities: Open rec

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