Office Assistant

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About Us:
We are a well-established pool company serving our community for over 30 years. Due to continued growth during our busy season, we are seeking a dependable, organized professional to join our Service Department team.

Position Summary:
This role is responsible for coordinating service operations, assisting management with scheduling, and providing excellent customer service in a fast-paced environment throughout our peak season.

Key Responsibilities:

  • Create and manage work orders for service technicians
  • Coordinate lifeguard scheduling alongside management
  • Answer incoming customer calls and resolve service-related issues
  • Schedule service appointments and communicate directly with technicians and customers
  • Conduct follow-up calls to ensure customer satisfaction
  • Perform general office duties (emailing, copying, filing, assisting walk-in customers)
  • Maintain accurate records and ensure efficient daily operations

Schedule:

  • Season- March through October
  • Monday – Saturday: 8:00 AM – 4:00 PM
  • Saturday: 8:00 AM – 3:00 PM

Qualifications:

  • Strong organizational and multitasking skills
  • Excellent phone and customer service skills
  • Ability to work in a fast-paced office environment
  • Comfortable using computers and basic office software
  • Prior office, dispatch, or service coordination experience preferred
  • Pool industry experience is a plus but not required

What We Offer:

  • Competitive hourly pay ($19–$27 depending on experience)
  • Stable employment with a reputable company
  • Supportive team environment
  • Opportunity for returning seasonal employment for strong performers
  • Potential for long-term growth within our established business

If you are reliable, detail-oriented, and enjoy coordinating service operations while working directly with customers and technicians, we encourage you to apply.

Job Types: Full-time, Temporary

Pay: $19.00 - $26.00 per hour

Expected hours: 40 – 48 per week

Benefits:

  • Employee discount

Education:

  • High school or equivalent (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location: In person

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