Overnight Remote Bilingual French Customer Service Agents

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Hiring Full Time Overnight Bilingual French Call Centre Customer Service Agents - Work from Home Are you looking for a company you can believe in and are ready to put 100% effort into making things happen?Are you looking for a company that BELIEVES IN YOU and wants to help you take care of your career goals?Are you able to do what is necessary to achieve YOUR personal goals?Do you want to learn, grow, produce and be respected by your peers for the talents you bring to the organization?We are looking for energetic and professional individuals with great attention to detail to join our team.We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.Key Responsibilities Managing inbound phone calls from our clients (we are not a telemarketing centre) Professionally greet callers, provide and request required information Relay and route critical messages to on-call personnel by prioritizing emergency calls Responding to customer requests professionally and with accurate informationGeneral Job Requirements A friendly and upbeat voice and a positive attitude Good grammar and spelling as well as a professional demeanor Computer skills in a Windows-based environment Punctual with great attendance Fast learner and be able to type well (at least 35 words per minute) High school or equivalent (Preferred) Be a 'team player'!Must be fluent in both English and French (read/wright/speak)Our positions requires candidates that are very detail oriented and process information logically. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!Our Benefits include:- RRSP with (company matching)- Dental Insurance- Health Insurance- Paid Time Off- Vision InsuranceBenefit Conditions:- Waiting period may apply- Only full-time employees eligibleShifts Offered: Full Time (40 hours) work weekWeekends are requiredTraining:We will be training you remotely via zoom.First week of training: Monday-Tuesday, 1:30pm-9:30pm and Wednesday-Friday, 10am-7pm EST2nd and 3rd week of training shift varies between 10am-10pmExperience:Customer Service: 1 year (Required)Call Centre Experience: 1 year (Preferred)Education:Secondary School (Required)We look forward to hearing from you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...