[Remote] Sr UX Researcher

Other Jobs To Apply

No other job posts for this day.

Note: The job is a remote job and is open to candidates in USA. Bath & Body Works is committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to customers. The Sr UX Researcher will build a research practice to ensure that customer perspectives are central to digital and in-store experiences, implementing research initiatives and collaborating with product teams to drive actionable insights.


Responsibilities

  • Implement necessary research initiatives based on product roadmaps and organizational initiatives.
  • Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing using platforms such as UserTesting.com.
  • Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions.
  • Facilitate internal workshops and collaborative sessions to assist internal partners in articulating business needs and synthesize session findings into actionable product strategies and user experience improvements.
  • Assist in maintaining a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvement.
  • Advocate for research standard methodologies, become a trusted and compassionate SME, and champion human-centered research activities.
  • Collaborate with multi-functional teams to ensure research findings effectively guide experience definition and solution decisions.
  • Present research insights in clear and actionable ways, highlighting user needs, challenges, and opportunities for improvement.
  • Partner with Enterprise Insights and Data Analytics to build well-rounded, data-driven narratives about customer behaviors and needs.

Skills

  • 3-5+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies.
  • Demonstrated experience working on research work for multi-functional product teams in an Agile environment.
  • Understanding of what makes good digital experiences and how research can uncover new opportunities.
  • Experience gathering customer insights for mobile / desktop web experiences and native mobile apps, both moderated and unmoderated.
  • Familiarity with methods for assessing user satisfaction and engagement.
  • Expertise in Research Methods: Seniors understand various qualitative research techniques and usability testing methods and when to use them.
  • Provide Actionable Insights: A successful senior is proficient in uncovering user needs and translating them into insights that guide meaningful solutions.
  • Team Presence: Seniors act as role models for more junior researchers.
  • Effective Communication: Seniors are confident communicators that can present findings to stakeholders in a clear, engaging, and actionable way.
  • Collaboration and Influence: Seniors are effective at building trust and fostering collaboration with product teams, designers, and strategists.
  • Empathy and Advocacy: Seniors always consider inclusivity and accessibility in their work.
  • Adaptable with Growth Mindset: Seniors love to learn and grow.
  • Bachelor’s degree in a relevant field; or an equivalent combination of relevant education and experience.
  • Interaction or visual design skills
  • Experience in ecommerce
  • Experience with quantitative methods including A/B testing.
  • Working with an Analytics team
  • Collaborating with Marketing Insights teams

Benefits

  • Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
  • 401k with company match and Associate Stock Purchase with discount
  • No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
  • Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
  • Tuition reimbursement and scholarship opportunities for post-secondary education programs
  • 40% merchandise discount and gratis that encourages you to come back to your senses!

Company Overview

  • Bath & Body Works is a specialty retailer and a go-to place for gifts and goodies that delight customers. It is a sub-organization of L brands. It was founded in 1990, and is headquartered in Columbus, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.bathandbodyworks.com/.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...