Retail Key Holder- Great Lakes Crossing

Other Jobs To Apply

No other job posts for this day.

Retail Keyholder

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: SM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary: We're seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment.

Key Responsibilities:

  • Opening and closing procedures, including cash handling, security protocols, and daily reporting
  • Lead sales floor operations and guide team members to achieve sales goals
  • Provide outstanding customer service and create memorable shopping experiences
  • Support inventory management, including receiving shipments and maintaining stock levels
  • Monitor and prevent loss through proper shrink control procedures
  • Execute visual merchandising standards and maintain store appearance
  • Train and mentor sales associates on company policies and procedures
  • Assist in daily operations including POS transactions, returns, and customer inquiries

Required Qualifications:

  • Previous retail experience, preferably in a leadership role
  • Strong communication and interpersonal skills
  • Proven problem-solving abilities and decision-making skills
  • Flexibility to work various shifts, including weekends and holidays
  • Physical ability to stand for extended periods and lift up to 30 pounds
  • Passion for fashion and retail industry trends

Desired Qualities:

  • Natural leadership abilities with a team-first mindset
  • Excellent organizational and time management skills
  • Strong brand ambassador qualities and professional appearance
  • Ability to multitask in a fast-paced environment
  • Results-driven with a focus on sales performance

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator

Benchmark
  • Cash Variance Reporting
  • Weekly on Friday’s
  • Variance investigations
  • Any variance above $50.00
  • Zendesk ticket response
  • Within 48 hours
  • Sales reconciliations
  • Day 3 of EOM week
  • Monthly Turnover reporting
  • By 7th of each month
  • Balance Sheet reconciliations
  • Day 10 of EOM week


Other duties and special projects within skill and competency level as required.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...