Strategic Account Executive - Remote

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<p><i>Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. </i></p><p></p><p><i>We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.</i></p><p></p><p>Must be eligible to work in the United States without the need for work visa or residency sponsorship.</p><p></p><p><b>Our Newest Opportunity: </b></p><p><span><span>The Strategic Account Executive is responsible for managing client interactions and account maintenance inclusive of the following responsibilities:</span></span></p><ul><li><p><span>Manage client book of business with emphasis placed on building and fostering relationships with client or broker contacts through quality service delivery</span></p></li><li><p><span>Proactively assesses, clarifies and validates customer needs on an ongoing basis</span></p></li><li><p><span>Collaborate with co-workers and vendor contacts to assist with resolving client concerns or questions on a timely basis</span></p></li><li><p><span>Attend and coordinate onsite or webinar meetings with client, broker or PBM for prescreening, finalist meetings, market results, quarterly reviews, implementation meetings or ad-hoc</span></p></li><li><p><span>Escalate any client or broker issues with PBMs</span></p></li><li><p><span>Analyze plan performance on a quarterly basis and provide recommendations on benefit design edits or savings opportunities</span></p></li><li><p><span>Manage the implementation timeline with PBM to ensure all tasks are completed on schedule including member communications, eligibility, accumulator and other transition files</span></p></li><li><p><span>Oversee member communication process for new implementations or benefit changes including drafting, editing and mailing coordination with the PBM</span></p></li><li><p><span>Validate testing results of PBM benefit configuration to ensure accuracy</span></p></li><li><p><span>Review claims post go live for new implementations or benefit changes</span></p></li><li><p><span>Maintain internal documentation and systems for clients, meeting minutes, action logs, CRM and continuous organization of information contained within client folders</span></p></li><li><p><span>Ad-hoc assistance for various internal projects and process improvements</span></p></li><li><p><span>Manage RFP prescreening process to onboard new clients, coordinate RFP results meeting(s) and finalist meetings</span></p></li><li><p><span>Review quarterly <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">newsletters/communications</span> to client contacts</span></p></li><li><p><span>Attend prospect calls and present service overview</span></p></li><li><p><span>Minimal Travel</span></p></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span>The typical base pay range for this role nationwide is <span>$80,000 to $90,000</span> per <span>year</span>. </span><span> </span></p><p></p><p>Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.<br><br>To learn more, visit: <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">www.onedigital.com/careers</span></p><p></p><p>OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel <b>seen, valued, respected, and supported</b> is fundamental to our core values and business goals.</p><p></p><p>OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank" rel="noopener noreferrer">here</a>.</p><p></p><p>Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:</p><p></p><p><a href="https://www.sf.gov/information/fair-chance-ordinance" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u>City and County of San Francisco</u></span></a></p><p><a href="https://bca.lacity.gov/fair-chance" target="_blank" rel="noopener noreferrer">City of Los Angeles</a></p><p><a href="https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf" target="_blank" rel="noopener noreferrer">County of Los Angeles</a></p><p></p><p>Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.</p><p></p><p>In short, we believe in hiring the most qualified applicant for the position, regardless of background.</p><p></p><p>This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.</p><p></p><p>We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.</p><p> </p><p>Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.</p><p></p><p>OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.</p><p></p><p>If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.</p><p style="text-align:inherit"></p><p style="text-align:left">Thank you for your interest in joining the OneDigital team!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...