Position Purpose:

The Systems Engineer 2 develops, maintains and supports The Home Depot's technical infrastructure, hardware, and system software components for small to large-sized projects. Performs configuration, debugging and support for multiple infrastructure platforms on large-sized and smaller projects. Performs root cause analysis for service interruption recovery; create preventative measures and present to management. Assist in store & SSC engineering and roll-out implementation. Can communicate complete technical solutions to business partners with minimal direction using understandable language. Ability to manage time and work independently on multiple projects. Systems Engineer 2 has been exposed to various architecture review boards and has contributed to deliverables presented at review boards. Escalate appropriately to technical leaders and management.

Key Responsibilities:

• 25% Perform installation, maintenance and support of system software and user support on small to large-sized projects.
• 15% Perform configuration, debugging and support for multiple infrastructure platforms on small to large-sized projects.
• 15% Perform installation, maintenance and support of hardware and infrastructure on small to large-sized projects.
• 15% Monitor and tune platforms to ensure expected availability and performance levels are achieved.
• 15% Perform root cause analysis for service interruption recovery; create preventative measures and present to management.
• 15% Assist in store & SSC engineering and roll-out implementation.

Direct Manager/Direct Reports:

• Position reports to the Manager, Information Services
• No direct responsibility for supervising others.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 7-10 years related experience with focus in infrastructure administration (servers, databases, network, end-user devices)
• Knowledge of SQL
• Experience in operational support of infrastructure and applications, including system monitoring and alerting (e.g., Solarwinds)
• Retail/business experience a plus.
• Project leadership ability.
• BS Computer Science or related field.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Knowledge of multiple programming languages, databases, life cycle methodologies.