[Hiring] Engagement Specialist II - Sales & Account Management @Kaiser Permanente

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Role Description

In addition to the responsibilities listed above, this position is also responsible for:

  • Implementing standard and non-standard protocols to participate in programs/activities to promote growth and retention for book of business.
  • Coordinating open enrollment events with limited guidance.
  • Utilizing working knowledge to educate end-users on offerings to increase wellness.

Essential Responsibilities:

  • Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members.
  • Listens to, addresses, and seeks performance feedback.
  • Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage/improve them.
  • Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
  • Assesses and responds to the needs of others to support a business outcome.
  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines.
  • Follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship.
  • Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
  • Supports the completion of priorities, deadlines, and expectations.
  • Identifies and speaks up for ways to address improvement opportunities.
  • Contributes to a positive customer experience by implementing standard protocols to build new and leverage existing relationships with brokers, channels, and customers.
  • Gathering data on standard customer needs and providing recommendations linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives.
  • Utilizing working knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements.
  • Gathering information on service failure trends or process improvement opportunities to better meet customer needs.
  • Facilitates the enrollment and implementation process by coordinating local enrollment meetings to win new and retain current customers.
  • Implementing standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process.
  • Supporting efforts within the team in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting, and training coordination.
  • Contributes to sales goal attainment by collaborating with the team to gather data on opportunities to grow customer base to new or growing markets.
  • Ensuring accuracy of the prospect database and targeted prospect profiles to inform strategic planning.
  • Supporting the team to develop product and plan design, quote, and Request for Proposal (RFP).
  • Providing standard recommendations to inform forecasting and pricing with limited guidance.
  • Implementing standard protocols to identify cross-sell and up-sell opportunities.

Qualifications

  • Bachelors degree in Marketing, Business Administration, or a directly related field OR minimum three (3) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
  • Health Insurance License (Oregon) within 3 months of hire.
  • Disability Insurance License (Washington) within 3 months of hire.
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