Home Based DCX Customer Success Manager

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Exciting work from home opportunity for a Remote Home Based DCX Customer Success Manager role! This position offers full-time remote work at Delegate CX. About the RoleThe DCX PH - Customer Success Manager manages client satisfaction from the moment our customer selects a new team member. The ideal candidate possesses strong organizational skills, presentation abilities, and a problem-solving mindset. Our Customer Success Managers are empathetic and patient with clients and team members, and are excited to learn new business processes. Daily tasks include implementation meetings with clients, ongoing discussions with DCX team members, and working with customers to improve processes and productivity. It is a unique and fast-paced position with room for career development at a high-growth company.GENERAL DUTIES AND RESPONSIBILITIESDrives the Onboarding and Implementation of new client accounts through a defined process.Works with Team Leaders to ensure high Team Member performance.Offers process improvements based on DCX experience to clients.Recognizes opportunity for growth within client accounts.Educates customers on offshore best practices.Answers ongoing customer questions and provides resolution for issues.Builds trust with stakeholders at DCX and within client accounts.Builds customer-specific dashboards and key metrics.KEYS TO SUCCESS FOR THE POSITIONConsultative mindset to educate our customers on offshore success.Flexibility with change in schedule and differences in culture.Ability to prioritize and think critically.Comfort with communicating at all levels of a business, including Owners and Key Management.Process-driven approach to daily tasks and responsibilities.Excellent oral and written communication skills.Values-driven mindset.REQUIREMENTSBachelor's degree required. A degree in communications, business development, or business is ideal.1-2 Years' experience in a similar type of role.Demonstrated leadership abilities.Ethical approach to business.Must be a Team Player.Microsoft Suite Experience with a background in Excel (or a willingness to learn) preferred.Experience with the Branded Merchandise / Promotional Products Industry is a plus.CRM and Project Management tools are a plus.E-commerce Experience a plus.SALARY RANGEPHP 60,000 - 65,000ABOUT DCXDCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply! We promise to help our customers focus on their most important goals by providing superior back-office services. We approach all that we do with a mindset of quick response, attention to detail, and innovative ideas. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more. We look forward to receiving your application and getting to know you better! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...