SAP Concur - Client Success Manager

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About the position

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Responsibilities

  • As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.
  • Build deep relationships with various stakeholders and earn trusted advisor status with customers
  • Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
  • Mitigate churn and manage renewals of SAP Concur solutions/services
  • Identify sales leads and support sales in expansion and upsell efforts
  • Manage through crisis and de-escalate customer situations
  • Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
  • Solely build a territory plan to proactively engage customers throughout their lifecycle journey
  • Contribute to process development and organizational growth projects
  • Drive renewals, expansions, and up-sells of our solutions

Requirements

  • Strong executive presence and relationship building skills
  • Deep knowledge of business models, strategies, and line of business processes
  • Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
  • Experience with cloud software solutions and delivery models
  • Ability to apply risk-mitigation strategies to customer situations
  • Knowledge of SAP Concur solutions and the business processes they enable
  • Bachelor's degree or equivalent required
  • Experience in business software
  • Knowledge of SAAS
  • Strong program/project management and organization skills
  • Relationship-driven mindset with excellent verbal and non-verbal communication skills
  • Experience driving renewals, expansions, and up-sells of our solutions

Nice-to-haves

  • Artificial Intelligence
  • Software-as-a-Service Technology
  • Innovation
  • SAP Concur Products & Services
  • Customer Value
  • Account Governance
  • Account Strategy
  • Customer Success Management
  • Customer Retention
  • Relationship Building
  • Technology Solution Adoption
  • Overcoming Objections

Benefits

  • Constant learning
  • skill growth
  • great benefits
  • a team that wants you to grow and succeed
  • SAP North America Benefits
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