Front Desk Agent

Other Jobs To Apply

FLEXIBLE AVAILABILITY NEEDED

JOB DESCRIPTION

We are seeking a friendly and reliable Front Desk Guest Service Agent who is open to working both day and night audit shifts. As the first point of contact for our guests, the Guest Service Agent plays a key role in creating a positive and welcoming environment.

This position is responsible for managing all stages of the guest experience—from check-in to checkout—while collaborating closely with hotel staff to ensure seamless service. Responsibilities include registering guests, assigning rooms, accommodating special requests, and responding to guest inquiries or concerns in a professional and timely manner.

RESPONSIBILITIES AND DUTIES

  • Greet guests in a friendly and professional manner upon arrival.
  • Inform guests of the hotel's facilities and provide a map at the time of registration.
  • Handle guest check-ins and check-outs efficiently and in a professional manner.
  • Handle guest issues, complaints, and requests. Proactively resolve problems in a manner satisfactory to both the guests and the hotel.
  • Pre-register and produce key cards.
  • Process payments and provide final invoices. Handle cashier duties and balance one's bank at the conclusion of the shift. Follow proper cash handling procedures and be able to file and post all charges to guest folios and ledger accounts.
  • Assist with answering phones, making reservations, and guests’ requests and inquiries.
  • Complete shift checklist and necessary reports.
  • Be proficient with check-in, check-out, making reservations, running daily reports, and planning room assignments.
  • Monitor guests’ accounts, room inventory, and out-of-order rooms.
  • Keep the work area neat and always clean.
  • Answer guest questions regarding local area facilities and be able to give proper directions to these areas.
  • Demonstrate proper telephone etiquette, transferring calls, and taking accurate messages for guests and employees.
  • Prepare and receive deliveries via vendor log.
  • Communicate with the incoming shift employees by logging pertinent information.
  • Work together with the team to maintain accurate logs such as customer complaint logs, vendor logs, shift notes, etc.
  • Coordinate with all hotel departments.
  • Adhere to the dress code, uniform, and name tags.
  • Stand when speaking to guests or when guests walk in.

QUALIFICATIONS

  • High School diploma or equivalent required; College coursework in related field helpful.
  • Computer knowledge of Excel and Word
  • Experience in a hotel or a related field preferred but not required.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate ability to multi-task, be detail-oriented, and be a good problem solver who can effectively resolve guest conflicts.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Ability to perform numerical operations using basic counting adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos.
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Ability to participate in the creation of an enjoyable work environment.

Pay: $17.50 - $18.50 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Experience:

  • Visual Matrix: 1 year (Preferred)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: In person

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...