Housekeeping Floor Supervisor

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Job Summary

Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Conduct daily and annual written documentation of work performance of subordinates’ activities. This is a hands-on supervisory position that may, on occasion, involve performing tasks of subordinates to achieve operational goals and objectives.


REPORTS TO: Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager.

SUPERVISES: Room Attendants, Housepersons.

WORK ENVIRONMENT:

Guest rooms, guest and service corridors, stairwells, service areas, linen closets, Housekeeping office. Job involves working:

  • under variable temperature conditions.
  • under variable noise levels.
  • indoors.
  • around fumes and/or odor hazards.
  • around dust and/or mite hazards.
  • around chemicals.
  • around bio-hazards.

KEY RELATIONSHIPS:

Internal: Staff in Housekeeping, Laundry/Dry Cleaning, Uniform Room, Engineering, Front Desk, Security, Warehouse, Room Service and Banquet Set-up.

External: Hotel guests/visitors/vendors/service companies.

ESSENTIAL JOB FUNCTIONS

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
  • Prepare and distribute special assignment sheets to assigned staff and review priorities.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Update room status after approving cleanliness and condition in accordance with departmental standards.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status.
  • “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies.
  • Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
  • Conduct training of staff as assigned.
  • Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.

    SECONDARY JOB FUNCTIONS

    • Assist in other areas of Housekeeping as assigned.
    Attend designated meetings.

      STANDARD SPECIFICATIONS

      Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

      A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

      This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

      This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.


      QUALIFICATIONS

      Essential:

      • 1 year experience as a trainer in housekeeping related areas.
      • Knowledge of proper cleaning techniques, requirements and use of equipment.
      • Knowledge of proper chemical handling.
      • High school graduate.
      • Fluency in English, both verbal and written.
      • Compute mathematical calculations.
      • Ability to:
        • perform job functions with attention to detail, speed and accuracy.
        • prioritize and organize.
        • be a clear thinker, remaining calm and resolving problems using good judgment.
        • follow directions thoroughly.
        • understand guests’ service needs.
        • work cohesively with co-workers as part of a team.
        • work with minimal supervision.
        • maintain confidentiality of guest information and pertinent hotel data.
        • ascertain departmental training needs and provide such training.
        • direct performance of staff and follow up with corrections when needed.
        • satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
        • maintain regular and punctual attendance.
        • adhere to Peabody grooming standards.
          • exemplify Peabody Service Excellence®.

      Desirable:

      • Ability to work with multinational and diverse workforce.
      • Previous guest relations training.
      Ability to input and access information in the property management system/computers.

        PHYSICAL ABILITIES

        Essential:

        • Exert physical effort in transporting 50 to 75 pounds.
        • Endure various physical movements throughout the work areas.
        • Reach overhead.
        • Stand/walk for prolonged periods of time.
        • Bend, squat, kneel and reach on a continuous and daily basis.
        • Lift and carry approximately 50 pounds.
        • Push/pull approximately 75 pounds.
        • Hear guest voices behind a closed door.
        • Utilize basic telephone system to communicate daily activities.
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