[Hiring] Temporary Team Lead @TTEC

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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business. What You’ll Do: • Motivate your team to meet TTEC and client metric performance goals. • Answer associates' questions, guide them to resolve issues, and handle customer escalations. • Report to the Operations Manager and encourage team career mobility. During a Typical Day, You’ll: • Coach associates to achieve company and client goals while addressing employee-related issues. • Manage multiple, complex, ongoing tasks and projects, including monitoring attendance and processing payroll. • Motivate and mentor your team with constant coaching and feedback. • Utilize TTEC and client tools to accomplish required tasks and troubleshoot technology issues. • Impact the financial health of the company by leading with compassion and helping retain employees. Qualifications • Associate degree, technical school, or equivalent work experience. • Utilize time management skills for priority tasks to make informed decisions. • Engage and support your team while focusing on overall team performance. • Demonstrate empathetic leadership while handling conflicts with diverse team members. • Customer-focused mindset to support high standards of accountability. Requirements • Comfortable with computer systems. Benefits • Supportive of your career and professional development. • An inclusive culture and community-minded organization. • A global team of curious lifelong learners guided by company values. • Paid time off (PTO) and wellness and healthcare benefits. • Great compensation package with an anticipated range of $19-$20 hourly. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...