Credit Control Analyst

Other Jobs To Apply

Credit Control Analyst Location: Finchley Central Hours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch) Reporting to: Credit Control Supervisor Salary: £32k to £35k per annum depending on experience The Role Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries. Key Responsibilities Document Review & Administration Review leases, deeds, and title documents to extract key information Obtain and check HM Land Registry documents Prepare case files and supporting documentation where required Liaise with solicitors, managing agents, and internal teams on queries Credit Control & Data Management Identify aged debt accounts and manage them through the arrears process Review historical debt, completion statements, and apportionments Carry out credit control tasks including issuing demands, reminders, and statements Maintain and update internal databases and systems Reconcile data, investigate discrepancies, and escalate where required Customer Service & Communication Respond to queries relating to accounts, arrears, and payments Handle inbound calls from customers regarding payments and account queries Draft clear, professional written communications Deliver high levels of customer service at all times Team Support & Process Improvement Support the team during peak workloads Assist with reporting and projects using Excel and internal systems Contribute to process improvements and workflow efficiencies Adapt to new procedures and support knowledge sharing Skills & Experience (Essential) Experience in credit control or an accounting-related environment Strong organisational and multitasking skills Ability to work under pressure and meet deadlines Intermediate MS Word and Excel skills Excellent numerical, written, and verbal communication skills High attention to detail and accuracy Strong customer service and telephone skills Ability to investigate issues and use initiative Professional, reliable, and team-oriented approach Desirable Experience with debt recovery processes Studying toward AAT, ACCA, CIMA, or similar Experience using Qube (or similar systems) Interest in developing within a credit control or finance function A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...