Customer Journey Architect

Other Jobs To Apply

About the position

As a Customer Journey Architect within Verizon Business Product and Marketing Organization, you’ll be responsible for the technical orchestration of real-time marketing (RTM) use cases. You will serve as the primary bridge between business strategy and technical execution, specifically focusing on the Adobe Experience Platform (AEP) ecosystem. Your role is highly technical and hands-on; you will not only design the logic for customer interactions but also build, troubleshoot, and optimize those journeys within Adobe Journey Optimizer (AJO). Working closely with stakeholders, you will translate complex business requirements into scalable technical workflows. You will lead the configuration of real-time behavioral triggers and ensure the underlying data architecture supports seamless, personalized experiences across all customer touchpoints.

Responsibilities

  • Journey Orchestration & Execution: Architecting, building, and maintaining end-to-end customer journeys in Adobe Journey Optimizer (AJO) using complex branching logic, frequency capping, and real-time triggers.
  • Technical Troubleshooting: Performing deep-dive technical QA and debugging of journey payloads, API integrations, and event-based triggers to ensure flawless execution.
  • AEP Technical Strategy: Configuring and managing XDM schemas, identity namespaces, and profile segments within the Adobe Experience Platform to ensure data is \"journey-ready.\"
  • Stakeholder Partnership: Leading use case discovery sessions with business partners to define technical requirements and translate marketing goals into automated, real-time workflows.
  • Optimization & Experimentation: Driving continuous improvement of journeys through A/B testing, path analysis, and performance monitoring to maximize conversion and engagement.
  • Roadmap Influence: Partnering with Adobe and internal engineering teams to influence product roadmaps and ensure the platform scales with our evolving CX needs.
  • Data Governance: Ensuring all journeys adhere to privacy standards and data governance policies while maintaining high data integrity across the RTM stack.

Requirements

  • Bachelor’s degree or four or more years of work experience.
  • Direct, hands-on experience building and troubleshooting in Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO).
  • Experience managing multiple high-stakes technical projects simultaneously in a fast-paced, dynamic environment.

Nice-to-haves

  • Adobe Certified Professional or Expert credentials in Adobe Journey Optimizer or Adobe Experience Platform.
  • Master’s degree in Computer Science, Information Systems, or a related technical field.
  • Expert-level understanding of XDM (Experience Data Model) and real-time profile stitching.
  • Experience with API testing tools (e.g., Postman) and debugging web/mobile event data.
  • Strong proficiency in SQL and experience working with big data environments to fuel personalization.
  • Proven track record of optimizing \"Next Best Action\" engines or real-time decisioning frameworks.

Benefits

  • health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
  • matched 401(k) savings plan
  • up to 8 company paid holidays per year and up to 6 personal days per year
  • paid parental leave
  • adoption assistance and tuition assistance
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...