Customer Service Representative CSR

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Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development


Are you an organized, customer-focused individual with a passion for delivering excellent service? We are seeking a friendly and detail-oriented Automotive Service Receptionist/Advisor Assistant to join our team at Affinity Automotive Services. This is a key position where you will be the first point of contact for our customers, ensuring they receive a warm welcome and efficient service.

Key Responsibilities:

  • Greet and assist customers in a professional and friendly manner
  • Answer incoming phone calls, schedule appointments, and manage the Text messages and online service appointments
  • Maintain accurate customer records and service history
  • Communicate with customers regarding repair status and estimated completion times
  • Process payments, invoices, and related administrative tasks
  • Support the service team with Vehicle and Parts check in, clerical duties and data entry

Qualifications:

  • Previous experience in a receptionist, customer service, or administrative role (automotive experience preferred but not required but must have some automotive interest and passion.)
  • Excellent communication and interpersonal skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Proficiency in Google/ Android Tablets and ability to learn industry-specific software
  • Strong attention to detail and commitment to providing a positive customer experience

What We Offer:

  • Competitive pay based on experience
  • Opportunities for growth and advancement
  • A supportive and collaborative work environment
  • Paid training and professional development

How to Apply:

If you're ready to be a part of a dynamic team and provide exceptional customer service, we want to hear from you! Send us your resume

Help join us and help keep our customers on the road with confidence!

Compensation: $32,000.00 - $45,000.00 per year

Perks Of Being Part Of Our Team
  • Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement
  • 5 day work week so you are home every weekend
  • Paid Training - ASE Certifications and monthly training
  • Paid Holidays (6/year) - New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas
  • Up-to-date technology and equipment - New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needs
  • Working with professionals that want to better themselves and grow with the company
  • Customized incentives, performance pay packages - We realize not everyone has the same needs
  • Growth personally and professionally- goals annually reviewed and celebrated
  • Tool insurance - You have an investment of tools, they should be covered in the event of a catastrophic situation
  • A team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a family
  • Plenty of work to make the money you want to make, on all makes and models 2000 and newer

Every day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over: Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change

Our Rules Of Engagement
  • Family - We will treat each other with respect at all times
  • Caring - We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when needed
  • Appearance - We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform
  • Integrity - Do what's right even when no one else knows
  • Quality - Job done right, on time, the 1st time
  • Responsible - Take responsibility for your actions. Let's replace blame, excuses, and denial with accountability, responsibility, and commitment
  • Optimistic - Spread optimism and enthusiasm to all
  • Reliable - Always follow through on your commitments and promises
  • Attention to Detail - Everything is important
  • Team - Think about what is best for your team
  • Growth - Grow your knowledge and ability daily as well as others around you
  • Teach - Ability to show others what needs to be done and lead by example
  • Cleanliness - Maintain a clean atmosphere/environment and work area
  • Assertive - Be willing to take risks
  • Respect - For Customers, Team members, vehicles, tools, and equipment
  • Fun - Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...