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Job Description :
Summary
Manage full cycle leave of absence cases via ServiceNow for all of the United States plus Canada. Case load average is 150+ cases and the specialist handles the case from intake to eligibility checks, sending required notices customized by State, to reviewing medical certification documents for accuracy, making approval/denial decisions and provide guidance and support to managers and employees to address any inquiries or issues related to leave of absence and ensure employees' positive experience. Serve as the primary point of contact for managers and employees throughout the leave of absence process. Process and approve leave of absence transactions in Workday.
The Leave Specialist will perform a variety of both routine and complex administrative and professional work. Serve as a subject matter expert on the leaves process as well as State and Federal leave laws.
REMOTE work from HOME
Essential Functions
- Facilitate the leave of absence process Company-wide. Perform individualized leave assessments, resolve issues, and escalate cases as appropriate
- Monitor work queues appropriately and prioritize cases as required. Manage extensive phone, email, and case management communications with employees and managers, with the ability to multitask across cases.
- Process and approve leave transactions in Workday (requests, returns, modifications) accurately and quickly.
- Maintain information/documentation in case management system to track and ensure accurate and timely case management.
- Provide counseling and coaching for managers and employees around taking leave, types of leave and eligibility, as well as modifying leaves to ensure a smooth transition and leave process.
Additional Responsibilities
- Identify areas for continuous improvement within internal operations, processes, etc.
- Maintain deep expertise and specialized knowledge of legal and statutory policies around leaves of absences.
- Performs other duties as assigned, including participating in other activities, projects and growth initiatives within the Compliance or Employee Services area.
- Performs other duties as assigned.
Skills and Abilities
- Strong knowledge of federal and state absence laws and regulations
- Strong organizational and analytical skills
- Strong written, verbal communication and interpersonal skills
- Ability to establish and maintain effective working relationships with employees, managers and HR teams
- Ability to handle confidential, sensitive, and personal information appropriately
- Ability to work in a timely and organized manner to meet mandatory deadlines
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to work independently and as a member of a team
- Strong knowledge of federal and state absence laws and regulations advanced required
- Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required
- Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required
Qualifications
- Bachelor's degree required or equivalent experience in Human Resources or related field
- Three (3) years or more HR generalist or HR compliance role (e.g. leave of absence, ADA, Employee Relations) required
- Three (3) years or more Demonstrated experience facilitating leave of absence processes including coaching/consulting others required
- Three (3) years or more Experience in interpreting and ensuring human resources regulatory compliance required
- One (1) year or more Experience in high volume, complex case management required
- Strong knowledge of federal and state absence laws and regulations advanced required
- Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required
- Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required
- Professional in Human Resources (PHR) Certification
Job Category: HR Compliance
Our Culture & Commitment :
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$55,000.00
Maximum Pay Range:
$55,000.00
Benefits Information :
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here ( to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note :
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .
Current Employees :
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
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