Wave 1 CSR Hiring (Voice/Non Voice) salary (Virtual process)

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Job Title: Customer Service Representative

Location: Makati City

Salary: Up to PHP 27,000 per month + incentives

We are looking for detail-oriented and customer-focused individuals to join our team as Customer Service Representatives for a non-voice account. This role primarily involves handling customer inquiries through email, chat, and other written communication channels. The hiring process is fully virtual, with phone interviews only.

Key Responsibilities:

  • Respond to customer inquiries via email and chat in a timely and professional manner
  • Resolve customer concerns and provide accurate information about products and services
  • Document interactions and maintain records in the system
  • Follow company policies and standard procedures
  • Meet performance metrics such as response time, quality, and customer satisfaction
Qualifications:
  • At least high school graduate (senior high school graduates are welcome)
  • With or without BPO experience
  • Good written English communication skills
  • Basic computer navigation skills
  • Ability to multitask and manage time effectively
  • Willing to work on-site in Makati
Why Join Us:
  • Competitive salary package of up to PHP 27,000 per month
  • Performance-based incentives
  • HMO and other company benefits
  • Virtual hiring process for convenience and safety
  • Opportunities for career growth and development
  • Supportive and collaborative work environment
Shortlisted candidates will contact immediately. Apply now and start your career in customer service with a growing team. Job Types: Full-time, Fresh graduate

Pay: Php20,000.00 - Php27,000.00 per month

Benefits

  • Company Christmas gift
  • Free parking
  • Fuel discount
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
Application Question(s):
  • Do you have CSR experience? for how long?
  • Are you a former CNX employee?
  • Expected salary
  • Do you have devices for online process? (Laptop or desktop with headphone)
  • Are you currently employed/enrolled?
  • Send details here: Full name, Phone number, Viber number, Email, Location, Educational attainment
  • Willing to work onsite in Makati?
Work Location: Hybrid remote in Pateros
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...