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Client Success Specialist - Enterprise Team

November 7, 2025

Other Jobs To Apply

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;"=""><br></p><hr><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;"=""><b><strong style="color:rgb(16,105,100);font-size:14pt;white-space:pre-wrap;">About the Role</strong></b><span style="white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><span style="white-space:pre-wrap;">As a </span><b><strong style="white-space:pre-wrap;">Client Success Specialist (CSS)</strong></b><span style="white-space:pre-wrap;">, you’ll be at the heart of ensuring enterprise clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate onboarding, and deliver a responsive experience that builds trust and satisfaction from day one.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><span style="white-space:pre-wrap;">Working closely with our outsourced frontline support team and Client Success Relationship Managers, you’ll help resolve client issues efficiently and ensure a seamless experience throughout the client lifecycle. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in customer success within a growing SaaS organization.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><span style="white-space:pre-wrap;">This position serves as an entry point into Agility’s Client Success team and provides the foundation for progression into a Client Success Relationship Manager role.</span></p><hr><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><b><strong style="color:rgb(16,105,100);font-size:15pt;white-space:pre-wrap;">What You’ll Do</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><b><strong style="font-size:12pt;white-space:pre-wrap;">Configure & Support</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:16px="" 0px;line-height:1.38;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Configure client accounts and workflows based on requirements and industry needs.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Ensure timely, accurate responses to client queries and requests throughout the client relationship.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Maintain accurate and detailed client records, notes, and activities in Salesforce.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and share insights.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><b><strong style="font-size:12pt;white-space:pre-wrap;">Assist with Training & Enablement</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:16px="" 0px;line-height:1.38;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Provide clear, solution-focused guidance during onboarding and ongoing client interactions.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Support Client Success Relationship Managers with onboarding activities, training sessions, and ad hoc deliverables.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><b><strong style="font-size:12pt;white-space:pre-wrap;">Collaborate for Success</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:16px="" 0px;line-height:1.38;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Assist in maintaining strong client relationships by being proactive, attentive, and reliable.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Escalate systemic problems, account risks, or major client dissatisfaction to a Client Success Relationship Manager.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Contribute to continuous improvement by communicating client feedback and recommending enhancements to workflows or tools.</span></li></ul><hr><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><b><strong style="color:rgb(16,105,100);font-size:14pt;white-space:pre-wrap;">What You'll Bring</strong></b><span style="white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:16px="" 0px;line-height:1.38;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">1–2 years of experience in SaaS client support, customer success, or a related role.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Post-secondary education in Business, Communications, or related field preferred.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Strong technical aptitude with the ability to quickly master Agility’s platform.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Highly organized, able to manage multiple projects and priorities simultaneously.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="white-space:pre-wrap;">Knowledge of PR, media monitoring, or SaaS platforms is an asset.</span></li></ul><hr><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-align:justify;"=""><b><strong style="color:rgb(16,105,100);font-size:14pt;white-space:pre-wrap;">Why You'll Love It Here</strong></b><span style="color:rgb(16,105,100);white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:16px="" 0px;line-height:1.38;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(32,33,36);font-size:10.5pt;--listitem-marker-color:#202124;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Fully remote work environment </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Collaborative culture – and key tools enabling it </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Competitive compensation package </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Health, Dental & Vision benefits </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">RRSP Matching</span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Employee Assistance Program (EAP) </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Career Development & Progression opportunities </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Paid Vacation and Sick days </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Flex Fridays in Summer, Week off between Christmas and New Years' </span></li><li style="--listitem-marker-color:#202124;font-size:11pt;margin:0px;line-height:1.38;text-align:justify;"><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">No Internal Meetings Fridays </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0cm="" 0px="" 12pt="" 0cm;line-height:1.38;padding:0px;text-align:justify;"=""><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0cm="" 0px="" 12pt="" 0cm;line-height:1.38;padding:0px;text-align:justify;"=""><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0cm="" 0px="" 12pt="" 0cm;line-height:1.38;padding:0px;text-align:justify;"=""><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at </span><a href="mailto:careers@agilitypr.com" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="font-size:10.5pt;white-space:pre-wrap;">careers@agilitypr.com</span></a><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;"> for us to make appropriate arrangements.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0cm="" 0px="" 12pt="" 0cm;line-height:1.38;padding:0px;text-align:justify;"=""><span style="color:rgb(32,33,36);font-size:10.5pt;white-space:pre-wrap;">Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;"=""><br></p>

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...