Senior Business Systems Analyst - ServiceNow (Work From Home)

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<strong>Specific Duties And Responsibilities<br><br></strong><ul><li>Work with Product Managers, Product Owners and Business partners to analyse new Features</li><li>Gather requirements and document in Jira/Confluence (user stories, acceptance criteria, etc.)</li><li>Collaborate with Developers and Testers to ensure requirements/acceptance criteria are clear and understood</li><li>Update product documentation</li><li>Participate in testing process (review test cases, review test results, identify what tests are required in regression test suite, identify what tests should be automated vs manual, etc.)<br><br></li></ul><strong>COMPETENCIES<br><br></strong><strong>Core Competencies (Must-have Competencies)<br><br></strong><ul><li>7+ years of experience in Requirements Elicitation and Analysis: The ability to gather, analyze, document and prioritize requirements from stakeholders, translating them into clear and actionable user stories or specifications.</li><li>7+ years of experience as a strong team player: ability to facilitate, negotiate and work within a multi-domain team environment</li><li>7+ years of experience in Testing Processes: work with the QA team to define test scope and objectives, review test cases and test execution results and provide feedback, triage defects.</li><li>7+ years of Technical Proficiency: A basic understanding of technology and software development processes is essential to be able to effectively communicate with developers, understand technical constraints, and contribute meaningfully to technical discussions.</li><li>7+ years of experience in Problem-Solving and Critical Thinking: Ability to balance stakeholder needs, technical feasibility, and project timelines. Ability to identify and analyze complex business problems, propose effective solutions, and make informed decisions under pressure.<br><br></li></ul><strong>Complementary Competencies (Good-to-have Competencies)<br><br></strong><ul><li>Excellent communication skills in English (spoken and written, French is a "nice to have") to effectively communicate with both technical and non-technical stakeholders, facilitate workshops, and manage expectations</li><li>Knowledge of the Workforce management domain</li><li>Knowledge of ServiceNow platform, the Field Service Management (FSM) module is an asset</li><li>Familiar with Confluence and JIRA</li><li>Deep understanding of Agile Methodologies and Scaled Agile Framework. This includes knowing how to participate effectively in sprint planning, daily stand-ups, sprint reviews, and retrospectives.</li><li>Scaled Agile Framework Product Owner experience an asset<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Educational Qualification/s <br><br></strong><ul><li>University degree in computer science, software engineering, or other relevant discipline, or equivalent combination of education and experience.</li></ul>

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